Across the United Kingdom, the Spray Foam Advice Centre has identified a new wave of aggressive cold callstargeting homeowners who may have had spray foam insulation installed in their roofs. These calls are often presented as helpful advice from an “energy company” or “insulation advisory service,” but our investigations suggest that many of these approaches are part of a coordinated effort to generate expensive removal work — whether it is needed or not.

Homeowners should proceed with extreme caution.

How the Cold Calls Typically Work

Reports received by the Spray Foam Advice Centre show a consistent pattern.

Homeowners are contacted by callers claiming to represent an energy efficiency company, a home insulation advisory group, or a property compliance service. During the call, the representative often appears to know a surprising amount of information about the property, including:

• That spray foam insulation may have been installed
• The approximate age of the installation
• Details about mortgage lenders or property sales
• Previous insulation or roofing work carried out

This knowledge is then used to create urgency and pressure, with homeowners told that:

• Their insulation must be removed immediately
• Their mortgage lender will refuse lending
• The property cannot be sold with spray foam present
• Removal work needs to be booked quickly to avoid major issues

In many cases, these callers attempt to arrange a “free survey” from a representative who arrives at the home posing as a technical inspector.

In reality, the purpose of these visits is often to sell removal services costing thousands of pounds.

The Disturbing Connection to Previous Installers

The Spray Foam Advice Centre has reason to believe that some of these companies may be connected to, or operating within networks linked to, the original spray foam installation industry.

During the height of spray foam sales in the UK, many companies installed insulation incorrectly or irresponsibly, including cases where:

• Roof breathable felt was removed or damaged
• Foam was sprayed directly onto roof tiles
• Ventilation systems were ignored
• Structural timber was sealed inappropriately
• Homeowners were given misleading guarantees

These installation failures have created real problems for some properties.

However, we are now seeing evidence that the same data from these installations may be resurfacing, allowing companies to target homeowners years later for removal services.

In other words, the same industry that sold the insulation may now be attempting to sell its removal.

Spray Foam Does NOT Always Need to Be Removed

One of the most important facts homeowners must understand is this:

Spray foam insulation does not automatically need to be removed.

In many cases, spray foam installations can remain perfectly acceptable if:

• The roof structure is healthy
• The foam has been installed correctly
• There are no moisture or structural issues
• A professional survey confirms the condition

Removal is only necessary in certain circumstances, typically where poor installation or damage has occurred.

Blanket claims that “all spray foam must be removed” are simply not true.

Misleading Claims About Property Surveys

Another common tactic reported to us is that cold callers claim they will send a “surveyor” to inspect the property.

Homeowners should understand the following critical point:

Accredited property surveys in the UK are carried out by professionals registered with the Royal Institution of Chartered Surveyors (RICS).

RICS surveyors:

• Do not cold call homeowners
• Do not arrive unannounced
• Do not try to sell services during the survey
• Are normally arranged through estate agents, solicitors, or directly by the homeowner

If someone arrives claiming to be a “surveyor” while attempting to sell spray foam removal services, they are not acting as an independent property surveyor.

Attempts to Discredit Independent Advice

Disturbingly, we have also received reports that callers are attempting to discredit the Spray Foam Advice Centre, telling homeowners that the organisation is a “scam” or suggesting that people should avoid contacting us.

This should raise serious questions.

The Spray Foam Advice Centre exists specifically to help homeowners understand their options, avoid unnecessary costs, and obtain independent guidance about spray foam insulation.

We do not cold call homeowners, and we do not pressure people into purchasing services.

Our role is to provide information, investigations, and consumer protection.

What Homeowners Should Do If They Receive These Calls

If you are contacted by a company claiming to know about spray foam in your property:

1. Do not provide personal or property information
2. Do not agree to a “free survey” arranged during the call
3. Do not allow a salesperson posing as a surveyor into your home
4. Do not sign documents or agreements under pressure

Instead, seek independent advice first.

Help Us Investigate

The Spray Foam Advice Centre is currently investigating these companies and the networks behind them.

New findings will be published soon through our Rogue Traders investigation channel, where we expose companies using misleading sales tactics and aggressive pressure methods.

If you have received one of these calls, please contact us immediately.

Your information could help us identify the organisations responsible and protect other homeowners.

Our Message to Homeowners

Spray foam insulation is a complex issue, and every property is different.

The most important thing you can do is seek independent advice before agreeing to any costly removal work.

If a company contacts you and appears to know too much about your property, take a step back and question where that information came from.

Because in many cases, the people now trying to sell the solution may be connected to the original problem.

If you have been contacted about spray foam insulation removal, please report it to the Spray Foam Advice Centre immediately.

Independent advice can save homeowners thousands of pounds and prevent unnecessary work.

More updates from our investigations will be released shortly.